Course overview
This module explores advanced communication techniques for healthcare professionals working towards enhanced or advanced practice. Students will analyse complex patient presentations and tailor communication to individual patient needs whilst fostering empathy in sensitive situations.
Students will develop their abilities in evaluating complex patient presentations. This will involve applying clinical reasoning frameworks to appreciate medical histories and treatment options. Student will learn to adapt their communication to an individual needs by assessing a patient's communication preferences, anxieties, and cultural background to deliver information clearly, respectful, and with empathy. The module will explore techniques for navigating difficult conversations such as delivering unexpected news considering the emotional intelligence to the patient. Students will develop their skills in explaining procedures in a way that is understandable to those without a medical background.
Learning Outcomes
- Develop the skills to communicate complex information to patients in a sensitive and empathic way.
- Develop different communication techniques to address patient anxieties and ensure a patient-centred approach to obtaining informed consent.
- Independently assess a patients communication need and adapt their approach accordingly.
- Advocate for strategies to improve communication across the wider healthcare setting.
Assessment
100% presentation.
This module can contribute to the following programme(s)
Accredited by
Funding
£945.00
The price quoted above is for this 15 credit module in the 2026/27 academic year and applies to students who are assessed as Home fee payers ONLY. Fees will differ for students assessed as Overseas fee payers. Fee assessment decisions follow UKCISA (UK Council for International Student Affairs) guidance, which is based on UK law and government regulations. Further information on who will pay Home or Overseas tuition fees can be found here: https://ask.herts.ac.uk/will-i-pay-home-or-international-tuition-fees
Once confirmed, a student’s fee status will normally remain the same for the duration of their course. However, information regarding fee reassessment is available here: https://ask.herts.ac.uk/will-i-pay-home-or-international-tuition-fees#FeeReassessment
Eligible students may be able to apply for a Postgraduate Student Loan. Please note that to access this funding, you must enrol on the full MSc programme; funding is not available for individual modules or interim awards (for example, a Postgraduate Diploma). Further information is available at: https://www.gov.uk/masters-loan
Further details, including tuition fee amounts, fee policy and payment deadlines, can be found here : https://www.herts.ac.uk/study/fees-and-funding/fee-information/fees-and-finance-policy-documents
If you require further information or have any questions regarding fees, please contact: cpdhealth@herts.ac.uk
Why choose UH?
Excellent sector connections: we have extensive links with eight NHS Trusts and Local Authorities in Hertfordshire.
Links with over 98 NHS Trusts and Local Authorities in East Anglia and London regions.
Flexibility: we provide flexible study options to ensure you can fit CPD study around your busy professional and personal lives.
Location: the main University of Hertfordshire campus is 25 minutes from London with easy access by both road and rail services.
Course details
Course leader
Dr. Naomi Brown n.2.brown@herts.ac.uk
Administrator
Niamh Sexton
Telephone
01707 284800
Course delivery
Online - Number of Learner Hours: Scheduled 10, Independent 140
Downloads
Prerequisites
You should be a qualified health care professional.
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